A software evangelist and self-proclaimed code curmudgeon discusses the value of test and measurement.Arthur Hicken has been involved in automating various practices at Parasoft for almost 20 years. He has worked on projects including database development, the software development lifecycle, web publishing and monitoring, and integration with legacy systems. Arthur has worked with IT departments in companies such as Cisco, Vanguard, and Motorola to help improve their software development practices. He has taught at the College of DuPage in Illinois as well as developing and conducting numerous technical training courses at Parasoft. As an expert in his field, Arthur has been quoted in Business 2.0, Internet Week, and CNET news.com regarding Web site quality issues.